Headlines

123Loan.com

As a leader in the mortgage loan industry, 123Loan was experiencing difficulty getting additional initiator groups to focus on taking incoming calls during times of heavy incoming call volume. Their existing system of using overhead announcements was not working efficiently, with team members not hearing the announcement due to being on the phone or away from their desk. In addition to the announcements being missed, they were also experiencing problems with apathy over the announcements, since the additional groups were unaware of how many calls were holding. Many team members would only take calls if they happened to be available at the precise time the announcement was made.

123Loan originally turned to CompleteIM to give their receptionist the ability to send broadcast announcements to the groups which needed to take incoming calls. Then, once the volume dropped back to normal levels, a follow up "stop taking calls" announcement would be sent to the groups.

CompleteIM did much better! Instead of relying on an overwhelmed receptionist to send the appropriate broadcast messages, CompleteIM was integrated, using our API interface, with 123Loan's phone switch to capture call volume threshold alerts! When average wait times reach a certain level an automated message is sent directly to the assigned groups monitors that X number of calls ware waiting with X average wait time. Since these messages are sent via CompleteIM's scrolling text bar they do not interrupt the recipients current work, yet are very visible and are updated in real time.

Since implementing the CompleteIM system 123Loan has significantly lowered average incoming lead wait times during times of heavy volume as well as eliminated the constant overhead chatter previously used to communicate broadcast alerts to groups in general.

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HomeSaleDirectory.com

As one of the fastest growing resources for buying and selling real estate, HomeSaleDirectory.com was having a tough time communicating quickly and efficiently among their geographically diverse team. Originally turning to a public IM system, it was not long before HomeSaleDirectory.com fell victim to an online virus. Needing their team communicating, but unwilling to accept the security risk of the public IM systems, HomeSaleDirectory.com turned to CompleteIM to solve their communication and security needs.

CompleteIM was the perfect fit. Not only completely secure, HomeSaleDirectory.com was most impressed with the administration of CompleteIM. With a push of a button CompleteIM syncronized with HomeSaleDirectory.com's Microsoft Active Directory. Now the Network Administrator could assign permissions to individuals or existing groups without hassle. Using password protected accounts, the Network Administrator can now control who has access to HomeSaleDirectory.com's Instant Messaging as well as whether they can send or just receive messages! Since Complete IM is a client/server application HomeSaleDirectory.com now has a real time communication tool with no risk of back door internet viruses bringing down their systems.

Since implementing CompleteIM, HomeSaleDirectory.com has been able to keep team members in constant real time contact with one another no matter what city they happen to be in, driving revenue and customer satisfaction. In addition to that, they have been able to focus their IT resources on improving and expanding their growing resources without worrying about potential security risks.

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LuCyrne Software Launches CompleteIM, “Out of the Box” Scrolling Text Instant Messenger.

Carlsbad, CA January 19, 2006 – LuCyrne Software introduces CompleteIM (www.completeim.com) as the first widely available Enterprise Instant Messenger which replaces chat box style conversations with scrolling text.

Organizations which would like internal instant messaging, without additional network security risks, databases to manage, lost screen ‘real estate’ and constant pop up interruptions will find CompleteIM to be the ideal solution. “While watching cable news one evening, I thought how easy it was to process the information scrolling on the bottom of the television screen, while still focusing on the scheduled program and thought to myself, ‘you know, that is the way instant messaging should be!’ So I went about asking IT professionals what their main issues were with available instant messengers. The responses were universal: interruptions, network security and chatting with friends instead of working. So I set out to fix these issues and build CompleteIM. Not only does the scrolling text design eliminate the interruptions of pop up chat boxes, it also incorporates complete network security as a client/server application and controls which allows the administrator to determine how users interact with each other, it even synchronizes with Microsoft Active Directory.” explains CompleteIM founder and developer, Rob Woodbyrne. Available for a free 60 day trial at (www.completeim.com/Download.htm), CompleteIM is easy to download and install. If your organization is looking for a secure way to allow users to benefit from the advantages of enterprise instant messaging, CompleteIM is a great solution.

LuCyrne Software is the “David amongst Goliaths.” A small company focused solely on CompleteIM, LuCyrne Software is using a grass roots approach to bring affordable enterprise instant messaging to the corporate world, one satisfied customer at a time. For further information, please contact Robert Woodbyrne at 760-452-7687.

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